Rasel MailDiagnose a problem step by step
Select a symptom and follow a short path to the right action and guide.
Editorial update: October 30, 2026In this guide
Start with what you see
The choices help isolate a cause before changing settings. No password or message contents are needed, and this tool does not connect to your mail.
Step 1
Where is the problem?
If you need further investigation
- Keep the time, timezone and step where progress stopped.
- Share an error code or message/operation ID if available, without Authorization or verification links.
- Say whether it affects one or all mailboxes and one or several devices.
Preserve data during diagnosis
Do not delete a mailbox or domain to diagnose provisioning, or resend unknown with a new key as a test. Preserve the original request and start with the least disruptive checks.