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Subscription and storage

Expiry, exhausted quota and downgrades: what happens?

Current resource, sharing and sending behavior without assumed deletion or automatic renewal.

Editorial update: October 30, 2026
In this guide

Term and manual renewal

The paid term ends at the displayed date. This release has no automatic payment collection; renewal requires a request and payment confirmation. Approving the same selection before expiry extends the term; approving different resources schedules them for its end. Server time is authoritative, not necessarily midnight on your phone.

After paid access expires

AreaCurrent behavior
Effective planWithout a current paid or effective scheduled term, free entitlements apply.
Existing mail and mailboxesExpiry does not automatically delete existing messages or mailboxes.
New resourcesMust fit current limits; retained excess resources do not create extra free capacity.
Team and OAuthShared and external read access need an eligible owner plan and can be refused after expiry.
Custom-domain sendingWorkspace and website-API custom-domain sending need the relevant paid entitlement.

Downgrades and full storage

A reduction below reserved resources is not approved. Reducing a mailbox allocation requires its contents to fit and valid mail-server usage measurements. The system does not empty mail to force a smaller plan. Review allocations, mailboxes, aliases and domains before requesting a downgrade.

Website sending has a separate term

Website quota is purchased separately but still requires a paid base plan at use time. Each recipient counts. Packs added in the same period expire at that period’s end, with no rollover. A 402 needs current-quota checks; a 429 concerns request rate. queued mail can fail if its period expires before submission; accepted and unknown are not automatically safe to resend.